IPKeys Technologies

  • Multimedia / Video-Teleconferencing Specialist

    Job Locations US-Pentagon
    Job ID
    2017-1678
    # of Openings
    1
    Security
    • Must possess an Active DoD Top Secret clearance and be eligible for Top Secret/SCI
    Experience
    • 2+ years experience in video-teleconferencing services support
  • Overview

    IPKeys Technologies is seeking a Multimedia / Video-Teleconferencing Specialist to support the Joint Staff Support Center (JSSC) at the Pentagon. 

    Responsibilities

    • Reports to the VTC Operations Team Lead/VTC Operations Deputy Team Lead.
    • Provides support and services in the VTC Operations Team supporting a DoD organization with video-teleconferencing services.
    • Provides on-site support primarily at main customer site location; provides occasional alternate or satellite site support and/or travel as needed within Washington, D.C. surrounding area.
    • Schedules, coordinates, executes, monitors, and supports on and off-site video-teleconferencing events; monitors in-progress video-teleconferencing events in conference rooms on-site and from remote location(s); analyzes performance issues, troubleshoots and reports systems issues to customer organization and Engineering staff.
    • Performs daily, weekly and monthly conference room and teleconferencing equipment preventive maintenance and operations checks and services; secures conference rooms and video-teleconferencing venues as required.
    • Provides support as needed to Engineering Staff for cable installation or equipment rack wiring or general troubleshooting.
    • Provides support as needed to the Multimedia Production Team for setting up and executing outdoor or off-site ceremonies or events.
    • Submits and manages service requests and work orders for video-teleconferencing events on multiple unclassified and classified networks, de-conflicts and resolves scheduling issues for video-teleconferencing events and conference venues.
    • Responsible for the generation of and compliance with customer organization and contractual recurring daily, weekly, and monthly reporting requirements; non-recurring and special reports; develops and implements metrics capture processes and procedures, quality control and assurance processes and procedures; performs other tasks as assigned and demonstrates proficiency, accuracy and attention to detail in assigned duties.

    Qualifications

    • Proficiency in the Microsoft Office Suite (Outlook, Word, Excel, Power Point, Access) is required
    • Ability to communicate effectively orally and in writing

    Experience

    • 2+ years experience in video-teleconferencing services support

    Security

    • Must possess an Active DoD Top Secret clearance and be eligible for Top Secret/SCI

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