IPKeys Technologies

Multimedia / Video-Teleconferencing Specialist

US-Pentagon
Job ID
2017-1678
# of Openings
1
Security
  • Must possess an Active DoD Top Secret clearance and be eligible for Top Secret/SCI
Experience
  • 2+ years experience in video-teleconferencing services support

Overview

IPKeys Technologies is seeking a Multimedia / Video-Teleconferencing Specialist to support the Joint Staff Support Center (JSSC) at the Pentagon. 

Responsibilities

  • Reports to the VTC Operations Team Lead/VTC Operations Deputy Team Lead.
  • Provides support and services in the VTC Operations Team supporting a DoD organization with video-teleconferencing services.
  • Provides on-site support primarily at main customer site location; provides occasional alternate or satellite site support and/or travel as needed within Washington, D.C. surrounding area.
  • Schedules, coordinates, executes, monitors, and supports on and off-site video-teleconferencing events; monitors in-progress video-teleconferencing events in conference rooms on-site and from remote location(s); analyzes performance issues, troubleshoots and reports systems issues to customer organization and Engineering staff.
  • Performs daily, weekly and monthly conference room and teleconferencing equipment preventive maintenance and operations checks and services; secures conference rooms and video-teleconferencing venues as required.
  • Provides support as needed to Engineering Staff for cable installation or equipment rack wiring or general troubleshooting.
  • Provides support as needed to the Multimedia Production Team for setting up and executing outdoor or off-site ceremonies or events.
  • Submits and manages service requests and work orders for video-teleconferencing events on multiple unclassified and classified networks, de-conflicts and resolves scheduling issues for video-teleconferencing events and conference venues.
  • Responsible for the generation of and compliance with customer organization and contractual recurring daily, weekly, and monthly reporting requirements; non-recurring and special reports; develops and implements metrics capture processes and procedures, quality control and assurance processes and procedures; performs other tasks as assigned and demonstrates proficiency, accuracy and attention to detail in assigned duties.

Qualifications

  • Proficiency in the Microsoft Office Suite (Outlook, Word, Excel, Power Point, Access) is required
  • Ability to communicate effectively orally and in writing

Experience

  • 2+ years experience in video-teleconferencing services support

Security

  • Must possess an Active DoD Top Secret clearance and be eligible for Top Secret/SCI

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