IPKeys Technologies

  • Helpdesk Specialist

    Job Locations US-Pentagon
    Job ID
    2017-1677
    # of Openings
    1
    Education
    • Bachelor's degree in Computer Science, Engineering, Business, or related discipline 

     

     

    Security
    • Must possess an Active DoD Top Secret clearance and be eligible for Top Secret/SCI
    Experience
    • 3 - 5 years of providing support with a diverse set of responsibilities.
  • Overview

    IPKeys Technologies is seeking a Helpdesk Specialist - Senior to support the Joint Staff Support Center (JSSC) at the Pentagon.

    Responsibilities

    • Responds to and diagnoses UNIX/LINUX problems through discussion with users.
    • Ensures a timely process through which problems are controlled.
    • Provides support to end users on UNIX/LINUX issues. Identifies, researches, and resolves UNIX/LINUX technical problems.
    • Responds to telephone calls, email and personnel requests for UNIX/LINUX technical support.
    • Documents, tracks, and monitors the problem to ensure a timely resolution.
    • Interact with network services, Tier 2/3 staff, and/or applications development to restore service and/or identify and correct core problem. Deploy to alternate site for exercises and real-world events.

    Qualifications

    • Proficiency in the Microsoft Office Suite (Outlook, Word, Excel, Power Point, Access) is required.
    • Ability to communicate effectively orally and in writing

    Experience

    • 3 - 5 years of providing support with a diverse set of responsibilities.

    Education

    • Bachelor's degree in Computer Science, Engineering, Business, or related discipline 

     

     

    Security

    • Must possess an Active DoD Top Secret clearance and be eligible for Top Secret/SCI

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